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TERMS AND CONDITIONS OF USE

MYCHART TERMS AND CONDITIONS OF USE

Please read carefully. Your acceptance indicates that you have read, understand, and agree to these Terms and Conditions of Use. If you are acting as a MyChart Proxy for another individual, these Terms and Conditions shall apply to your proxy access in the same manner as they apply to your own MyChart access.

  1. NOT AN EMERGENCY RESPONSE SYSTEM

  2. I understand that MyChart's messaging system is not an emergency response system and should never be used as a substitute for calling 9-1-1 or for seeking immediate medical attention at my local emergency room in the event of an emergency.

  3. COMMUNICATIONS

  4. Anticipated turnaround time for response to electronic messages sent through MyChart is two (2) business days; however, timely responses are not always possible. Accordingly, urgent and/or emergent messages should not be submitted via MyChart. I understand that if I send an electronic message to my health care provider through MyChart, the communication may be shared with clinical staff who assist my health care provider in providing my medical care. Therefore, use of MyChart may not be appropriate for sending very sensitive information I wish to discuss directly with my health care provider.

  5. USER ID AND PASSWORD CONFIDENTIALITY

  6. I understand that my user ID and password are key to protecting the confidentiality of information in my MyChart account. I understand that my MyChart user ID and password are not to be shared with anyone. I understand that if I share my user ID and password with another person, that person will be able to view my medical information and the medical information of anyone for whom I am a MyChart proxy (including children). I understand that it is my responsibility to keep my user ID and password safe and secure and to change them anytime I believe the security of that information may be compromised. I understand it is my responsibility to log out of active MyChart sessions and to take appropriate precautions when accessing MyChart, including from my home, business, or public computer, and when printing or copying any medical information from MyChart.

  7. EMAIL NOTIFICATIONS

  8. I understand that as a MyChart user I will receive an email notification anytime new information is available in MyChart. The notification itself does not contain any medical information; however I understand that if I do not want others to see the notification it is my responsibility to take appropriate precautions with respect to my email account.

  9. PROXY ACCESS

  10. I UNDERSTAND, ACKNOWLEDGE AND AGREE THAT I CAN ALLOW A FAMILY MEMBER OR OTHER PERSON TO ACCESS THE INFORMATION ABOUT ME IN MYCHART AS MY “PROXY” AND THAT IF I AUTHORIZE ANOTHER PERSON TO SERVE AS MY PROXY IN MYCHART, THAT PERSON WILL BE ABLE TO ACCESS ALL OF THE INFORMATION IN MYCHART ACCOUNT, INCLUDING SENSITIVE TEST RESULTS AND DIAGNOSES SUCH AS PREGNANCY TEST RESULTS, TOXICOLOGY TEST RESULTS, HIV AND OTHER SEXUALLY TRANSMITTED DISEASE RESULTS AND GENETIC TEST RESULTS. I FURTHER UNDERSTAND AND AGREE THAT IT IS MY RESPONSIBILITY TO TERMINATE ANY PROXY ACCESS THAT I NO LONGER WANT BY CONTACTING MY PHYSICIAN’S OFFICE.

  11. NOT THE COMPLETE MEDICAL RECORD

  12. I understand that MyChart contains selected, limited medical information from my traditional paper medical record and that it does not reflect the complete contents.

  13. AUDIT

  14. I understand that my activities within MyChart may be tracked by computer audit and that any entries I make and messages I send may become part of my medical record.

  15. THIRD PARTY WEBSITE INFORMATION

  16. I understand that MyChart may offer links to third party websites that are not managed or controlled by any AMITA Health entity or my physician. These websites are made available for educational or informational purposes only and the availability of such websites through MyChart does not in any way imply any endorsement or verification that the information on these sites is accurate. I should not rely on the information found in these sites for treatment or diagnosis purposes.

  17. DEACTIVATION

  18. I understand that access to MyChart is provided as a convenience to patients and MyChart access may be modified, suspended or discontinued at any time without notice. I further understand that my access, including proxy access to MyChart, may be deactivated at any time, including for improper use. Improper use includes but is not limited to, use of inappropriate or abusive language, requesting appointment times that are not needed or are frequently cancelled and other activities that are disruptive to clinic operations. I understand that my use of MyChart is voluntary and that I am not required to use MyChart or to authorize another person as my MyChart proxy.

  19. NO LICENSE

  20. The content of MyChart is provided for health care providers, patients, and their authorized proxies only. Nothing in MyChart should be construed as granting any license or right to use any proprietary trademark, service mark, logo or name displayed in MyChart.

  21. NO GUARANTEE OF ACCURACY

  22. Although every attempt is made to ensure the integrity of MyChart, no guaranties whatsoever are made as to the correctness or accuracy of MyChart. I understand that if I identify an inaccuracy in my information in MyChart, I will inform my physician’s office.

  23. NO WARRANTY

  24. MyChart is provided on an “AS IS” and “AS AVAILABLE” basis. There are no guarantees, assurances or warranties with regards to the information and services of MyChart, or its availability, reliability, quality or performance at any given time and all such warranties and conditions of any kind, whether express or implied, including implied warranties of merchantability and fitness for a particular purpose are expressly disclaimed. Access to MyChart is dependent upon the networks and services of third party internet, telecommunications and hardware providers. I understand that AMITA Health, its affiliates, any affiliated providers, and my physician are not responsible for any actions or omissions of these third party providers, for any technical difficulties experienced by such third party providers, or for my use of third party providers and their services or products in connection with MyChart.

  25. MODIFICATION AND AMENDMENT

  26. I acknowledge that AMITA Health may at any time, and without notice, amend these Terms and Conditions of Use. I understand that I should periodically visit https://mychart.presencehealth.org/mychart/ to review the current Terms and Conditions to which I am bound.

  27. WAIVER AND RELEASE

  28. I hereby agree to waive and release my physician, AMITA Health, its affiliated entities, and any affiliated providers, and their officers, directors, employees, agents, successors and assigns from any and all claims or causes of action that are in any way related to my use of MyChart, both on my own behalf or on behalf of any individual(s) that have authorized me as their MyChart proxy.